At SMa School of Management, we value all feedbacks, complaints & suggestions from our students on our services, academic quality, facilities, pastoral care and student welfare. We believe that actions taken to resolve these feedbacks will improve our service quality and reinforce our branding & reputation as a Quality Education Provider.

To serve our students better, we have develop a Student Feedback & Grievance Process according to the following guidelines:-

1. We have put in place an open communication system to solicit feedbacks. The communication channels available include:

   - Face-to-face feedback/counselling

   - Telephone communication at 65-6720 3318,

   1. Mondays to Fridays from 9.00am to 10.00pm
   2. Saturdays from 9.00am to 5.00pm
   3. The school is closed on Sundays and Public Holidays.

   - Written feedback via Course Evaluation Form/Feedback Form

   - Email via our email address feedback@sma.edu.sg

2. All communication channels are widely publicized to facilitate students access to the Feedback & Grievance Process.
   
3. We will initiate our internal investigation and verify all information to resolve all feedback in a professional and proper manner
   
4. Informal resolution of feedback will be attempted by all our staff before escalation to Written Grievance (Feedback Form) whenever possible.
   
5. For minor issues, we aim to resolve them within 2 working days
   
6. Depending on the complexity of the case, our response time will be within 21 working days.
   
7. In instances where resolution by our management and Principal is still not to the student's satisfaction, the case may be refer to CASE mediation channel.
   
8. All feedbacks & grievances will remain strictly confidential to protect the interest of our students.

> Download the flowchart of our Student Feedback & Grievances Process

> Download the SMa Student Policy (2006)

> Go to CASE Website